A Lenovo customer gets shanked by their packaging.
When he called customer service to complain, they put him on hold for 10 minutes before coming back to say that they would make sure it never happened again, and was there anything else they could help him with today? Christian was hoping for something more heartfelt. His email to the Lenovo COO also went unanswered. C'mon, the guy deserves a price cut on his next purchase. Or maybe at least a coupon for some bandaids.
As stupid and dangerous as it is to leave a knife in a box that’s being shipped to a customer, there’s not much you can really expect to prevent it. What, don’t they already have a rule at the factory that says, “Don’t leave knives in boxes?”
What I’m saying is that anything you receive might have knives, poison, or gross creatures lurking about in the packaging, and there is absolutely nothing you can do about it.
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